Location
London
Advertising Salary
Competitive + Benefits
Contract Type
Permanent

About The Role

Purpose
This role is designed to support 7IM Investment Directors (Intermediary) in servicing, managing, and growing a panel of both existing and prospective qualified IFAs and clients within your region who utilise 7IM's Discretionary Investment and Retirement Income Services (RIS).
 
Responsibilities
Sales:
Assist Investment Directors (IDs) in preparation for new business meetings, conduct portfolio analysis and draw up investment proposals
Support IDs in the prospecting and sign-up of new IFA firms who want to use the 7IM Discretionary / RIS services
Support IDs in the prospecting and sign-up of new business from signed-up IFA firms
Support IDs in hitting their Discretionary / RIS gross new business, revenue and attrition targets
Experienced Investment Associates will oversee a defined panel of IFAs with discretionary clients, identifying ‘up or x-selling’ opportunities

Service:
Undertake daily Investment Associate tasks, including cash reconciliations, investments, payments, withdrawals, fees, ‘ad hoc’ client & IFA queries
When experienced, become the first point of contact for client and IFA queries, and build relationships with both parties
Oversee the set-up and transfer of assets for new Discretionary / RIS clients, as well as the closing down process
Work with IDs, carry out portfolio restructuring & investment phasing work
Help IDs & IFAs prepare for annual client reviews, attending and contributing where relevant to gain experience. 
Prepare CRRs and supporting documentation as well as completing action points from client reviews
Assist Investment Directors with annual client CGT / ISA tax tasks

Compliance & Conduct:
Assist Investment Directors with annual client suitability reviews and ensure they are kept up to date
Ensure all client activity is updated on CRM / Lynx efficiently
Undertake annual relevant T&C, including product training and tests
Adhere to the control environment, in particular the SMCR conduct rules
Attend and contribute to monthly regional meetings
Flag and report any business errors promptly
In this role, it's essential that you consistently follow the FCA's Consumer Duty principles. You're expected to act in good faith, prevent potential harm, and actively support our customers in achieving their financial goals
 

About You

Skills
Accuracy, thoroughness, and attention to detail in order to maintain the highest levels of service
Systems learning skills to rapidly understand and use appropriate systems, including accurate inputting of detailed data across a number of different screens and software packages
Written skills, in order to clearly, concisely and thoroughly present information to clients and wealth managers
Numeracy skills in order to understand, process and check a range of data
Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with the clients and wealth managers, to manage expectations, and to demonstrate a high level of ownership, competence, reliability and responsiveness
Assertiveness and tenacity combined with diplomacy and sensitivity, to build and maintain good relationships with clients, wealth managers and colleagues across the company. The ability to ensure that necessary actions are taken to service clients, whilst maintaining positive relationships externally and internally
Planning and organising skills to maximise operational efficiency and service, including prioritising appropriately
Flexibility and innovation to handle and support changing (and sometimes conflicting) needs and demands, and continually to improve working practices
Resilience to manage conflicting priorities and demands, ambiguity and demanding workloads 
Personal development focus, taking responsibility (with 7IM) for driving forward both personal and professional development to maximise effectiveness in this demanding role, and to grow in the role, and beyond

Knowledge
Knowledge of discretionary investment management administration, including tax wrappers, would be advantageous
Knowledge of Pershing systems and procedures would also be beneficial
Knowledge of general office administration and Microsoft Office is preferable

Qualifications
An industry-relevant examination (such as to Level 4 CISI IAD level) is highly desirable. Support is provided by 7IM for those who are already part-qualified to complete the qualification

Skills/Other relevant information
Adhere and contribute to 7IM's Values, Purpose and Vision

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