Purpose:
To assist Advisers in providing an exceptional ongoing service to clients as well as supporting the onboarding of new clients into the business.
This role offers flexibility to be based in Edinburgh, Aberdeen, or the Midlands (Solihull).
Responsibilities:
• Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post-meeting documentation
• Creating Statements of Suitability (SOS) for clients post-meeting and ensuring the annual review process is completed in a timely manner
• Help to input and process new business application forms, including GIA/ISA/SIPP,VCTS/EIS, Protection & Bonds, ensuring client accounts are set up correctly, including fee rates and account groups.
• Set up fee estimations on Commpay and ensure timely processing of initial fees
• Complete new business cases on the CRM system (Xplan), including advice events, ensuring the system is kept up to date
• Maintain compliant advice files in Practice Management System (Xplan)
• Be a second point of contact for clients to assist with queries and updates on transfers
• Action dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds
• Process bond encashments and withdrawals
• Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and reports
• Liaise closely with 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels
• Continually look at ways to enhance operational systems and procedures to maximise efficiencies, e.g., Xplan
• Continually suggesting realistic & appropriate improvements and solutions to problems to your line manager and others across 7im and review/create procedures when required
• Filing, in accordance with 7IM and FCA procedures
• Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
• Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
• Other duties, as reasonably required by the line manager and 7IM