Purpose
To assist Advisers with providing an exceptional ongoing service to clients, as well as supporting the onboarding of new clients into the business, this role could potentially work across both the independent and integrated entities of our Private Wealth Function.
The responsibilities outlined below are currently delivered across two teams and would not all sit within one team at the same time. Successful candidates may be cross-skilled across these areas and, as part of their development and in line with business needs, may move between teams to build broader knowledge and experience.
This role may be employed by either Private Wealth Management or Amicus. The most appropriate team placement will be discussed during the interview process and will depend on the successful candidate's skills, experience, and overall suitability for each team.
Responsibilities
• Process new business applications across a range of products including GIA, ISA, SIPP, Bonds, Protection, VCT and EIS accounts, ensuring all documentation is completed accurately and within agreed service levels
• Process client and adviser dealing instructions, including switches, rebalances, investment of funds and fund withdrawals, ensuring all transactions are completed accurately and within agreed service levels
• Build and maintain effective client relationships by acting as a key point of contact for queries and servicing requests, ensuring all communications are accurate, timely, professional and focused on delivering a high standard of client service
• Support advisers in delivering ongoing suitability requirements by arranging client review meetings, preparing pre-meeting documentation packs and completing all associated post-meeting activities, including preparing no change suitability reports and closing down the appropriate threads in Xplan
• Process bond encashments, withdrawals and other client servicing activities in accordance with regulatory and internal requirements
• Create fee estimations within Commpay and ensure the accurate and timely processing of initial and ongoing adviser fees
• Maintain accurate and compliant client records within Xplan, ensuring all advice events, tasks, case records and client documentation are kept up to date in line with regulatory and internal requirements
• Work closely with 7IM’s Operations team to support clear communication, minimise errors and maintain strong service levels
• Identify opportunities to improve operational systems and procedures, including Xplan, to increase efficiency
• Suggest practical improvements and solutions to your line manager and colleagues across 7IM, and review or create procedures where required
• Maintain filing in line with 7IM and FCA procedures
• Support 7IM’s Mission and Tenets, and Treating Customers Fairly initiatives
• Apply 7IM’s Vision, Purpose, Values and Personalities in day-to-day working practices
• Carry out any other duties reasonably required by your line manager or 7IM