Key Service & Administrative Responsibilities
Client Servicing & Administrative Support:
- Act as a primary point of contact for IFAs and clients.
- Ensure queries are handled promptly and professionally.
- Undertake daily administrative tasks, including cash reconciliations, investments (inc trading), payments, withdrawals, fees, ‘ad hoc’ client & IFA queries.
- Manage documentation and maintain accurate records.
- Coordinate communications to facilitate smooth onboarding and ongoing service delivery.
Relationship Building:
- Foster strong relationships through proactive service, timely responses, and attention to detail.
Panel Management:
- Assist in the organisation of meetings incl preparation of review packs, attendance and contribution in meeting where relevant and follow-up with IFAs and clients.
- Support Investment Directors working to new and existing IFA firms to hit there gross new business, revenue and attrition targets.
Process Improvement:
- Identify opportunities to streamline administrative processes and enhance service quality.
Reporting & Compliance:
- Work with Investment Directors to ensure annual suitability reviews are kept up to date and replayed back to clients.
- Ensure compliance with internal procedures and support regulatory requirements.
- Flag and report any business errors in a timely manner.
Beneficial skills
- Understanding of IFA marketplace in the UK
- Experience of communicating with clients
- Interest in Investment Markets
- High attention to detail / accuracy
- High numeracy and literacy skills
Opportunity to progress to an Investment Director role, subject to successful completion of the CISI IAD (with full support provided) and proven performance as a highly competent Investment Associate.