Head of Operational Asset Servicing

Purpose

The Head of Operational Asset Servicing is responsible for overseeing all asset servicing functions that underpin the investment lifecycle. This includes managing the teams responsible for security static data, client cash movements, corporate actions, and client tax reporting. Reporting to the Head of Operations, this is a senior leadership role ensuring the integrity, accuracy, and control of key operational processes that impact the platform’s risk, service quality, and regulatory standing.

Responsibilities

Security Static Data Management

• Lead the static data team to ensure the timely and accurate setup and maintenance of security data critical to investment execution, valuation, and reporting.
• Maintain strong controls and reconciliation processes to ensure data integrity across platforms and feeds.
• Collaborate with Technology and Investment Operations to manage data sources, automation improvements, and system enhancements.

Cash Management

• Oversee all client cash operations including receipts, payments, internal cash movements, and transfer-outs.
• Ensure accurate and timely processing of Direct Debits, BACS, CHAPS, and payment reconciliations.
• Maintain robust controls over client money in line with CASS regulations and internal risk frameworks.

Corporate Actions

• Manage the corporate actions function, ensuring timely and accurate advice to clients and investment teams for both mandatory and voluntary events.
• Liaise with custodians and market data providers to receive, interpret, and execute events with precision.
• Deliver clear, compliant, and client-friendly communications around elections and outcomes.

Client Tax Reporting

• Lead the tax operations team responsible for the production and oversight of client Capital Gains Tax (CGT) reporting and related activities.
• Ensure alignment with HMRC guidance and timely delivery of tax packs and reports to clients and advisers.
• Work with Product and Compliance teams to support platform tax reporting innovation and enhancements.

Knowledge

• Substantial experience in operational roles within investment platforms, wealth management, or custody services.
• Deep knowledge of asset servicing processes, including security data, corporate actions, cash operations, and tax reporting.
• Familiarity with regulatory requirements such as CASS, MiFID II, and HMRC tax rules.
• Strong leadership and team management capability, including cross-functional and third-party coordination.
• Pershing nominees experience is beneficial

Qualifications

• Over 10 years Experience

Skills

• Analytical and risk-aware, with high attention to detail and data integrity.
• Strong communicator, able to work across teams and engage stakeholders at all levels.
• Proactive, organised, and calm under pressure, with a mindset for continual improvement.
• Client-focused with a commitment to operational excellence and accountability.

Other Relevant Information

• Reports to Head of Operations
• Able to work with a variety of styles to ensure maximum empathy and collaboration with colleagues and stakeholders
• Team attitude is needed as the successful candidate will be working closely with others areas of the business
• Flexible attitude to working hours – sometimes the workload will demand additional commitment outside the contractual hours.
• Demonstrated track record of strong client service
• Must be a strategic thinker, self-starter and solution-orientated individual