Location
London
Advertising Salary
Competitive Plus Benefits

About The Role

Purpose

Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users.

The role involves troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks.

Responsibilities

  • To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through
    • Service or change requests
    • Incident resolution
    • Delivery of scheduled daily, weekly and monthly tasks
  • Installing and configuring new hardware and software, ensuring infrastructure standards are maintained.
  • Troubleshooting and fault reporting of end-user devices
  • Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
  • Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation.
  • Assisting and applying operating system updates and patches
  • Maintaining and updating the Infrastructure team’s documentation library
  • Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.
  • Providing out of hours support cover for application deployments and upgrades, on a rota where required
  • Act as an on-site point of contact for third line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on-site presence
  • Work closely with colleagues to maintain a high-performing team
  • Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
  • Maintain a technical advantage through continual training and personal development
  • Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support

About You

Skills / Qualifications

  • Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
  • Installing and configuring end-user devices
  • Ability to logically and methodically problem solve IT issues
  • Experience with supporting Azure AD\Entra ID
  • Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
  • Experience with supporting and troubleshooting Microsoft Teams
  • Experience with supporting and troubleshooting Intune
  • Experience of installing and utilising server and desktop hardware
  • Strong customer service skills
  • Excellent written and oral communication skills
  • Proven track record of delivering to commitments
  • Knowledge of industry recognised IT and support practices
  • An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP
  • Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

About Us

About Us

7IM was founded in 2002 by a team of escapees from the world of big corporate finance who wanted to start the kind of organisation they’d like to invest with themselves. Our seven founders gathered in a basement and made plans to care for clients’ money by taking a structured and disciplined approach. Their aim was to achieve steady returns over the long term, always with an eye on risk, using up-to-the-minute technology. They wanted everyone to have access to the sort of service and expertise that institutional investors would expect.

We’ve evolved on our journey. In 2018, we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach. As part of our long-term growth strategy, we acquired the award-winning London-based financial planning firm Partners Wealth Management (PWM) in 2020, followed by the acquisition of Amicus Wealth, a leading advisory firm that offers a broad spectrum of financial planning expertise, in 2023. Both PWM and Amicus Wealth will continue to operate as independent companies, retaining their brand, identity and leadership. In 2024, Ontario Teachers’ Pension Plan joined us as a major shareholder, backing the current management team to continue and boost 7IM’s high-growth story.

Our team, our clients and our funds under management have grown steadily over the years. From our offices in London and Edinburgh, more than 500 talented people manage over £20 billion for a range of clients, including individuals and families, financial advisers, corporates, charities and trustees.

Benefits

Below are some of the benefits we offer here at 7IM:

  • Competitive company matched pension contributions
  • Excellent Vitality health care
  • Life Assurance
  • Income Protection
  • Generous family friendly benefits
  • 27 days holiday plus bank holidays
  • Subsidies gym membership
  • Bike2work scheme

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