Purpose
To assist Advisers with providing an exceptional ongoing service to clients as well as supporting the onboarding of new clients into the business, this role could potentially work across both the independent and integrated entities of our Private Wealth Function. This role is suitable for those looking for their first professional opportunity after school or university
The responsibilities outlined below are currently delivered across three teams and would not all sit within one team at the same time. Successful candidates may be cross-skilled across these areas and, as part of their development and in line with business needs, may move between teams to build broader knowledge and experience. This role may be employed by either Private Wealth Management or Amicus. The most appropriate team placement will be discussed during the interview process and will depend on the successful candidate's skills, experience, and overall suitability for each team.
Responsibilities
• Set up ad hoc payments for ISAs, SIPPs, bonds and GIAs, and monitor regular withdrawals.
• Monitor cash reconciliations and outstanding fees
• Process and monitor transfers in and out, liaising with clients and colleagues as required
• Process letters of authority, contact providers for up-to-date plan or policy information, analyse the information received and prepare checklists for Paraplanners
• Process change-of-details requests, including bank details and address changes, ensuring relevant systems are updated
• Produce reports, including valuations, performance summaries and transaction statements
• Support the wider team with processing new business application forms
• Process account closures and deceased client cases, ensuring they are completed in a timely manner
• Liaise with third-party providers to ensure client instructions are completed accurately and on time
• Ensure client communications, including emails, letters and reports, are accurate, appropriate and issued on time
• Review mail and allocate it to the relevant Advisers or internal teams across Private Wealth
• Work closely with 7IM’s Operations team to support clear communication, minimise errors and maintain strong service levels
• Identify opportunities to improve operational systems and procedures, including Xplan, to increase efficiency
• Suggest practical improvements and solutions to your line manager and colleagues across 7IM, and review or create procedures where required
• Maintain filing in line with 7IM and FCA procedures
• Support 7IM’s Mission and Tenets, and Treating Customers Fairly initiatives
• Apply 7IM’s Vision, Purpose, Values and Personalities in day-to-day working practices
• Carry out any other duties reasonably required by your line manager or 7IM