London
Competitive plus benefits
Permanent

About The Role

PURPOSE:

A role within the Operations team to support the administration of SIPP’s at 7IM.  Liaison with internal and external clients to ensure accounts are set up and maintained in a timely manner.  Enhance, create and ensure adherence to internal and client operational processes.

RESPONSIBILITIES:

SIPP Administration

  • Check all client account opening documentation before final submission to ensure it complies with 7IM and HMRC guidelines
  • Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate
  • Ensure compliance with industry regulation – specifically MiFID II and AEOI legislation
  • Set up and maintain client, portfolio and account data in 7IM and Pershing systems in an accurate and timely manner
  • Forward account opening, taking benefit, contribution and other documentation to third party administrator in a timely manner.
  • Process contribution payments into the SIPP and set up Direct Debits via GoCardless where required
  • Ensuring payroll is processed in an accurate and timely manner
  • Liaise closely with front office and Transitions teams to ensure an efficient opening process
  • AML checks for new and existing clients – including KYC and bank account checks
  • Maintenance of fee schedule and commission payment data
  • Update daily MI
  • Issue of correspondence produced by third party administrator to clients.
  • Attend regular meetings with third party administrator to ensure service levels are being adhered to.
  • Responding to client queries internally and externally.

    Other

  • Provide clear and accurate reports to Line Manager relating to data capture progress and missing information
  • Deal with daily queries efficiently and effectively
  • Build good and lasting relationships with clients (internal and external) and understand their motivations
  • Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns
  • Adhere to 7IM procedures and policies
  • Treat clients (internal and external) and colleagues fairly and adhere to the 7IM mission and tenets
  • Other responsibilities as reasonably required by line manager

About You

SKILLS:

  • Accuracy and attention to detail
  • Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries.
  • Organisation of own workload to meet deadlines
  • Good communication skills, both oral and written
  • Ability to see things through to their logical conclusion
  • Ability & willingness to identify and suggest improvements in processes / service levels
  • Identify new / changes to procedures – draft and discuss changes where necessary for approval
  • Able to take ownership of tasks and see them through to completion as well as use own initiative to come up with solutions

KNOWLEDGE:

  • Some pensions experience would be an advantage
  • Experience within a wealth management or asset management environment is desirable
  • Strong knowledge of client account records, including AML client ID guidelines
  • Understanding and knowledge of MiFID II requirements and internal 7IM policies
  • Knowledge of Pershing systems is an advantage
  • Familiarisation with Dunstan Thomas’ Imago Back Office software to be able to look up information when answering queries

QUALIFICATIONS:

  • Candidate must hold 5 GCSE’s or above including C grade in Maths & English, or equivalent
  • Completion of the CII certificate in pensions administration (FA2) would be an advantage

    OTHER RELEVANT INFORMATION:

  • This role works closely with others within the operations team and business, sharing the workload and responsibility so a ‘team’ attitude is needed – helping others when required
  • Flexible attitude to duties as training will be given in all aspects of the operations roles and the successful candidate will probably have to provide holiday cover
  • Flexible attitude to working hours – sometimes the workload will demand additional commitment outside the contractual hours

About Us

7IM is an investment management business that helps individuals, families and financial advisers manage money to meet their and their clients’ needs and aspirations.

Founded in 2002 from a basement, seven individuals established 7IM as we couldn't find anywhere we wanted to invest our families' money. Our assets under management now stand at around £17bn, and we have moved from ‘basement’ to ‘Bishopsgate’ in the City of London.

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