Client Services Assistant

Purpose

• Working within the Client Servicing Team based in Edinburgh supporting paraplanners and advisers within the 7im group to support them with the day-to-day activities with new and existing clients.

Responsibilities

• Processing letters of authority and obtaining the relevant information from external providers to assist the Paraplanners in writing initial suitability reports.
• Help to input and process new business application forms including GIA/ISA/SIPP & Bond accounts ensuring client accounts are set up correctly including fee rates and account groups.
• Setting up online access for new and existing clients and assisting with all queries in relation to the My7IM portal.
• Setting up all payments for ISAs, SIPPs, Bonds, GIAs and monitoring regular withdrawals.
• You will be responsible for settling fees from external providers and inhouse.
• Processing and monitoring transfers in and out, liaising with clients and colleagues.
• You will process any change of details requests including bank details and change of address ensuring the relevant systems are updated.
• Inputting of Fact Finds into the system for new clients.
• Producing simple reports following on from a client’s annual review as and when required by the Paraplanners
• You will be keeping back-office systems and client databases up to date and accurate.
• Producing reports including valuations, performance summaries and transaction statements.
• Review mail and allocate to respective Advisers within the team or internal office.
• Support with office services duties as reasonably required including reception, mail duties and answering telephone calls.
• To support the administration of the quarterly reporting process using the agreed plan, liaising with all internal departmental and external stakeholder parties within agreed SLA’s.
• Manage the daily SWAP queue and any other queries that are raised within the team ensuring these are passed over to the relevant departments and rectified within a timely manner.
• Act in the best interest of clients ensuring the FCA’s requirements and Company policies in relation to Treating Customers Fairly are adhered to.
• Continually suggesting realistic & appropriate improvements and solutions to problems with the Head of Operations (Edinburgh) 
• Filing, in accordance with 7IM and FCA procedures 
• Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
• Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices. 
• Other duties, as reasonably required by the line manager and 7IM.

Skills

• 1-2 years relevant experience
• Accuracy and attention to detail when reviewing reports.
• Organisation of own workload to meet deadlines.
• Good communication skills, both oral and write. 
• Ability & willingness to identify and suggest improvements in processes / service levels.
• Ownership & Initiative
• Good knowledge of operational administration including settlement, custody, and clearance.

Knowledge

• Knowledge of Pershing Nexus and Xplan systems & procedures would be beneficial.
• Good working knowledge of all Microsoft office applications specifically Excel.

Qualifications

• Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard. 
• An industry relevant examination such as CISI IAD / CISI IOC Qualification or working towards this is desired but not essential.

Other relevant information

• Reports into the Client Services Team Leader.