Head of Platform Proposition & Governance

Purpose

Reporting to the Head of Platform, this role will lead and manage the development of the proposition and the governance and oversight of the platform within 7IM.

The role will face off to a variety of stakeholders

• Our Clients – Financial Advisers and their businesses who use the platform
• Key partners to the platform
• Internal 7IM teams to support oversight of the platform proposition and development of the proposition

Responsibilities

• Delivering good customer outcomes and fair value - leading on oversight and reporting on our Consumer Duty outcomes, ensuring we are monitoring data, taking action where required and continually reviewing the outcomes for customers and assessing fair value
• Understanding our corporate strategy, the wider market environment and our client needs to define a prioritised proposition roadmap for the 7IM Platform.
• Developing business cases for key propositional developments, identifying target markets, and outcomes for that proposition.
• Engaging with key internal stakeholders to build a consensus to deliver the roadmap
• Working collaboratively with the Transformation Team and other key stakeholders to input requirements and shape the deliveries
• Build and maintain relationships with key third party providers (DFM and Pension/Bond Providers) supported on platform and define the engagement model
• Other, as reasonably required by your line manager and 7IM.
• In this role, it's essential that you consistently follow the FCA's Consumer Duty principles. You're expected to act in good faith, prevent potential harm, and actively support our customers in achieving their financial goals.

Knowledge

• Knowledge of the UK platform market, including the regulatory environment
• Knowledge of platform administration, including tax wrappers
• Experience of retail investments and investment management (including operational knowledge) would be advantageous.
• Understanding of the advice process and advisory market in the UK
• Relevant regulation and policy knowledge, in particular Consumer Duty

• Relevant Financial Services qualifications are useful but not essential.
  

• Understand the business strategy and collaborate with the business to accomplish this strategy
• Excellent communication skills and interpersonal skills to effectively collaborate within the business and with Adviser Firms, and key product providers
• Ability to create a prioritised roadmap of change
• Strong commercial awareness, ability to think strategically
• Accuracy, thoroughness and attention to detail in order to maintain the highest levels of service
• Written skills, in order to clearly, concisely and thoroughly present information to clients, wealth managers, regional platform relationship managers and their teams.
• Assertiveness and tenacity combined with diplomacy and sensitivity, to build and maintain good relationships with clients, wealth managers and colleagues across the company. The ability to drive through and ensure that necessary actions are taken to service the clients, whilst maintaining positive relationships with them and within the company
• Planning and organising skills to maximise the efficiency of operation and service, including prioritising appropriately
• Flexibility and innovation to handle and support changing (and sometimes conflicting) needs and demands, and continually to improve working practices
• Resilience in order to manage conflicting priorities and demands, ambiguity