Purpose
The Compliance Advisory team sits within Risk and Compliance and currently covers the Complaint Handling function. The team is responsible for advising 7IM Group on best practices and standards in relation to general compliance matters.
The role is broad and offers exposure to a variety of teams, internal processes and key stakeholders across the business. Primary responsibility for this role includes handling and managing the investigation and resolution of complaints, as well as compiling management information on complaints and submitting FCA returns regarding complaints data.
Whilst the role is focused on assuming responsibility for the complaints handling process, the role will have the scope to support the wider compliance advisory team as and when required.