Location
London
Advertising Salary
Competitive plus benefits
Contract Type
Permanent

About The Role

Purpose:

To provide all levels of support and strategic direction of the IT infrastructure for clients, customers and colleagues by running, delivering and completing projects that maintain, improve and secure the IT infrastructure.

Responsibilities:
  • Ensure that the IT infrastructure architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers) through:
    • Management of service or change requests
    • Management and delivery of scheduled daily, weekly and monthly tasks
    • Identification, management and resolution of incidents
    • Identification, management and root cause elimination of problems
    • Identification, management and implementation of application, upgrades or process improvements
  • Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
  • Take responsibility for the delivery of one or more projects, typically involving migrations, upgrades and introduction of new/improved services and applications
  • Report progress to the Head of IT Infrastructure, immediately escalating outages, major delays and other serious issues
  • Liaise with and build relationships with third party suppliers and clients
  • Assist with procurement of IT hardware and software through third party suppliers
  • Second and third line support of the IT infrastructure. First line support will be a requirement at busy times and as cover for colleague holiday and absence
  • Ensure server and desktop infrastructure standardisation is maintained where appropriate
  • Liaise, assist and provide support to third party suppliers during their improvement, development and upgrade processes
  • Draft project proposals and plans for migrations, upgrades and new service deployments
  • Implement project plans for migrations, upgrades or new deployments of infrastructure services and applications
  • Installation of server/networking hardware to datacenter and office locations
  • Provide support to the Development team, ensuring that the infrastructure requirements for internally developed applications are provided
  • Assist with implementing and configuring specific components of the designed disaster recovery plan
  • Complete regular disaster recovery testing of IT infrastructure
  • Expand and improve the Infrastructure team’s documentation library
  • Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their roles in contributing to this
  • Maintain a technical advantage through continual training and personal development

 

About You

Skills
  • Significant experience of providing IT infrastructure and desktop support
  • Ability to logically and methodically problem solve IT incidents and outages
  • Extensive experience and underlying knowledge of IT infrastructure technologies. Including DNS, DHCP, networking, Active Directory, Exchange and virtualisation
  • Experience with utilisation of Microsoft System Centre products, Rubrik backup, Hyper-V clusters, Cisco firewalls and HP / Cisco switches.
  • Experience of completing infrastructure migrations and upgrades
  • Experience with implementing IT security policies and procedures
  • Experience of installing and utilising Dell server and desktop hardware would be an advantage
  • Proven track record of delivering to commitments
  • Excellent written and oral communication skills

     

    Knowledge
  • Knowledge of administering Microsoft SQL Server 2008/2012/2016
  • Knowledge of industry recognised IT and support practices
  • Comprehensive functional knowledge of Business Operations and processes and related Technology

     

    Qualifications
  • Microsoft, or other related, Infrastructure specific certifications are a distinct advantage.

     

    Other Relevant Information
  • Good attention to detail
  • Proactive approach
  • Proven track record
  • Willing to take responsibility
  • Reporting to Head of IT Infrastructure

 

About Us

7IM is an investment management business that helps individuals, families and financial advisers manage money to meet their and their clients’ needs and aspirations.

Founded in 2002 from a basement, seven individuals established 7IM as we couldn't find anywhere we wanted to invest our families' money. Our assets under management now stand at around £17bn, and we have moved from ‘basement’ to ‘Bishopsgate’ in the City of London.

Other jobs like this

    Location
    London
    Advertising Salary
    Competitive plus benefits
    Contract Type
    Contract
    Location
    London
    Advertising Salary
    Competitive plus benefits
    Contract Type
    Permanent
    Location
    London
    Advertising Salary
    Competitive Plus Benefits
    Contract Type
    Permanent