London
Competitive Plus Benefits
Temporary

About The Role

Purpose

Work within a Client Relationship Team to provide office based administration support to the team and their clients. The role involves extensive direct telephone contact with clients, supporting relationships with them, and taking primary responsibility for the accurate administration of their business with 7IM.

Responsibilities

Helping in inputting, manipulating and maintaining data on the 7IM client relationship management systems to monitor prospects, generate proposals and open accounts
Taking responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and proposals
Continually updating Client Relationship Team Lead on workloads
Receiving telephone queries from clients & escalating as and when necessary. After appropriate training, the Assistant Relationship Manager (ARM) will be required to take dealing instructions directly from clients and the PCMs for ongoing placement
Supporting the Client Relationship team with proposal writing, portfolio analysis, ongoing suitability requirements & other tasks such as ongoing client fact finding
When required, help prepare client review documents and proposal documents
Planning and organising work flow with the PCMs, especially during client reporting periods
Liaising closely with relevant members of 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels
Filing, in accordance with 7IM and FCA procedures
Suggesting realistic & appropriate improvements to the PC Continuous Improvement Process and Service Delivery Manager concerning 7IM systems and procedures, in order to improve client service & internal processes
Subscribing to 7IM’s declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives
Other duties, as reasonably required by the line manager and 7IM

About You

Skills

Accuracy, thoroughness & attention to detail in order to maintain the highest levels of service
Systems learning skills to be able to rapidly understand & use appropriate systems, including accurate inputting of detailed data across a number of different screens and software packages
Written skills, in order to clearly, concisely and thoroughly present information to clients and wealth managers
Numeracy skills in order to understand, process & check a range of data
Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with clients and wealth managers
Ability to manage expectations & demonstrate a high level of ownership, competence, reliability & responsiveness
Assertiveness & tenacity combined with diplomacy & sensitivity, in order to build & maintain good relationships with clients, wealth managers & colleagues across the company
Ability to ensure that necessary actions are taken to service clients, whilst maintaining positive relationships externally & internally
Planning & organisation skills to maximise operational efficiency & service, including appropriate prioritisation
Flexibility & innovative mindset, in order to be able to handle & support changing, and sometimes conflicting, needs & demands, & to continually improve working practices
Resilience in order to manage conflicting priorities & demands, ambiguity and demanding work loads
Personal development focus, taking responsibility (with 7IM) for driving forward both personal & professional development, in order to maximise effectiveness in this demanding role, and to grow within the role, and beyond


Knowledge

Knowledge of discretionary investment management administration, including tax wrappers
Knowledge of Pershing systems & procedures would be beneficial
Knowledge of general office administration and Microsoft Office is preferable
Knowledge & background from a Wealth/Financial Planning environment would be beneficial


Qualifications

An industry relevant examination (such as to CISI IAD level) is highly desirable. Support is provided by 7IM for those who are already part-qualified to complete the qualification
Desire to develop in role & look to take on more qualifications to be eligible to advise and assist clients in future career development

Other relevant information

Reports into the Private Client Team leader on the Private Client team

About Us

7IM is an investment management business that helps individuals, families and financial advisers manage money to meet their and their clients’ needs and aspirations.

Founded in 2002 from a basement, seven individuals established 7IM as we couldn't find anywhere we wanted to invest our families' money. Our assets under management now stand at around £17bn, and we have moved from ‘basement’ to ‘Bishopsgate’ in the City of London.

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